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Ahmed Tarek Hasan Saber

Address: Egypt, Cairo, 13 Madenet Dobat El-Hykesteb “U”

E-mail: Ahmed.Tarek@outlook.com

Cell: +2 0111 4774962

Personal info​
 

• Address: Egypt, Cairo, 13 Madenet Dobat El-Hykesteb “U”
• Date of birth: 21/8/1984
• Military Service: Completed
• Drive license status: Valid
• Marital State: Married

Work experience​
 

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Job Description:

• Provides IT single point of contact for supporting all hardware/software applications, receiving employees’ calls, analyzing, researching and troubleshooting software related issues.

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Duties and Responsibilities:

• Receive and resolve service desk calls from local, remote users and offices.
• Use WebEx with clients to resolve issues or demonstrate solution if necessary.
• Provide an integrated environment between the 2nd line of support and the customer to obtain necessary data if necessary.
• Use technical aptitude to learn, and communicate new information and new ideas / solutions to the rest of the team.
• Train and get newcomer ready for operating with the team.

​​Etisalat (Egypt)                                                                January 2011 – February 2014​​​​

​IT Service Desk Analyst​​

Languages

Arabic - Native

English - Fluent

French - Fair

Skills

Support & familiar with:

MAC OSX

Linux Systems

SAN Management

Cinevator Solutions

Adobe Technology's

Microsoft Technology's

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2010 - present

2010 - present

Aroma (Egypt)                                                                October 2008 – December 2010
Senior Network Administrator​

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​Job Description:

• Responsible for the operation and administration of the company’s internal networks, servers and network security.

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Duties and Responsibilities:​

• Administrating and maintaining all company’s internal systems including Apple laptops and desktops.
• Macintosh system operation and troubleshooting techniques with Mac OS X 10.5 and up.
• Administrating all Macintosh printing, both directly wired, over-the-network, and wireless.
• Administrating and maintaining Storage Area Network (SAN).
• Configuration and set-up of all new servers required internally for the company’s activities.
• Firewall administration and overall responsibility for the company’s IT security.

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Job Description:

• Responsible for the smooth functioning of information technology by serving as the primary liaison between the technical and non-technical personnel

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Duties and Responsibilities:

• Monitors computer performance to determine any problems and performs administrative tasks such as tracking computer-related orders, Billing.
• Maintaining license documentation and renewing upgrades.
• Day-to-day computer support such as installing basic software and providing updates.
• contributes to a company's overall IT strategy
• Provide a monthly report to the IT Director on IT department state.

Elaf International for petroleum (Oman)                         April 2008 – July 2008

System Engineer

Modern Academy in Maadi (2006) with “Good” grade.​

​Graduation Project: Multi Functions Security System Application (MFSSA), with "Excellent" grade.

B.Sc. Computer Science

Education​
 

International British institute.                                      January 2004 – June 2004
A+ Instructor​

Ministry of Defense (Military service)                    January 2005 - February 2008
IT Network Administrator​

References
To Be Furnished upon request

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Job Description:

  • Maintaining the 'steady state' of strategic portals, applications, and infrastructure, serve as the integration point for ensuring overall system's health, problem resolution, and operational readiness by holding the following responsibilities.

 

Duties and Responsibilities:

  • 24X7 Service Operations of Data Center Infrastructure management and monitoring.

  • 1st line support and troubleshooting for IT Applications.

  • Incident and problem management.

  • Monitor, troubleshooting & assure availability of BSCS IX Billing system & Ericsson Charging System.

  • Executing Billing Cycles and payments transactions.

  • Manning and auditing printing house activities and SLA.

  • Manage/operate and support of the data warehouse day-to-day Extraction.

  • Automating daily operational tasks (ex. Billing Cycles and Provisioning Systems.)

  • Reporting IT Services degradation and issues on spot according to SLA & OLA to the concerned IT Parties.

  • Contribute short technical articles to Etisalat online knowledge base. 

​​Etisalat (Egypt)                                                                         March 2014  – Present​​​​

 I.T Operation Specialist

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